Frequently asked questions
Everything about ordering, shipping, our formulas and quality. Cannot find your answer? Reach out any time.
Where do you ship and what does it cost?
We ship across the EU. Shipping is free on orders over EUR 50; below that a small flat fee applies, shown at checkout. Orders placed before 18:00 on a business day are dispatched the same day.
How long does delivery take?
Most EU orders arrive within 2 to 4 business days after dispatch. You receive a tracking link by email as soon as your order ships.
What is your return policy?
If you are not satisfied, you can return your order within 30 days. Contact us first and we will guide you through it. Unopened products in their original packaging qualify for a full refund.
Are your supplements lab-tested?
Yes. Our supplements are independently lab-tested in Germany for purity. A certificate of analysis (COA) is available on request.
Are the health claims compliant?
We only use EFSA-authorised wording for health claims and print the real amounts on every Supplement Facts panel. If a benefit is not backed by the evidence, we do not claim it.
How does a subscription work?
On eligible products you can choose Subscribe and save: delivery every 1, 2 or 3 months with 15% off every order. You can pause, change or cancel any time from your account.
Which payment methods can I use?
You can pay with iDEAL, PayPal, Klarna, Visa, Mastercard and Apple Pay. All payments are processed over a secure, encrypted checkout.
Are your capsules vegan and free from additives?
Where stated on the product, we use plant-based capsules and avoid unnecessary fillers. Allergen and ingredient information is printed on each product page and on the pack.
How do I choose the right product for my goal?
Use Find your stack to get a goal-based recommendation, or read the Magazine for guidance on dosing and timing. Every product page states exactly what is inside and how to use it.
Still have a question?
Contact us