Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or a try-before-you-buy purchase. This cancellation policy explains how you can change or cancel these types of purchases.
Subscriptions
When you buy a subscription, you receive recurring deliveries. These are based on the subscription term and the frequency you select yourself.
Your payment details are stored securely and an amount is charged with each delivery, unless you choose to pay everything in advance.
Some subscriptions renew automatically at the end of the term. If you do not want to renew a subscription, you can cancel it.
If you want to cancel or change your subscription, you can do so at any time. The order confirmation emails contain links to your orders. You can manage your subscription there.
See our return policy for more information about returns and refunds.
Pre-orders
When you buy a pre-order, you pay for a product that is not in stock or that will be available soon but has not yet been added to our inventory. We may not charge any payment, or only a partial payment, at checkout; in that case we store your payment method and charge the full or remaining amount at a later date.
You can cancel a partially paid pre-order that has not yet been fulfilled. Once the order has been fulfilled, you can no longer cancel it, but you can request a (partial) refund. See our return policy for more information about returns and refunds.
Try before you buy
When you buy an item to try it first, we authorize your payment method before we fulfill the order. You are given a set period to decide whether you want to keep the item. If that period has ended and you have not returned the item, we charge the full amount to your payment method.